If for any reason you are not satisfied with your purchase, M&M Lighting will be glad to accept returns/exchanges on in-stock items. Please contact an online customer service representative during normal business hours. Item that are generally not in-stock are considered special orders and are non-returnable/refundable. Any items purchased as an internet/online sale may be returned within 30 days of receiving the item(s), but is subjected to a 20% restocking fee. Under any circumstances, returns will not be accepted after 30 days. Original shipping and handling charges are non-refundable. Shipment charges for returned items are at the shipper's own expense/responsibility. All items are required to be returned in their original packaging and in new condition. Please be sure to include a copy of your receipt with the return item(s) circled and the reason for the return or exchange. Returns without a receipt will not be accepted. Products must not have been previously installed or used with the exception of manufacturer's defects. Once we have received and verified your return, we will credit the amount for the returned product(s) to your credit card account, less original shipping charges plus a 20% restocking fee. All sales on clearance items are final and can not be returned, exchanged, or refunded. If you are uncertain if your item(s) are returnable, please contact a customer service representative at 713-667-5611. M&M Lighting reserves the right to refuse returns or charge a 20% restocking fee for items that do not satisfy the requirements.
Ship all returns and exchanges to:
The majority of the items shipped for internet sales by M&M Lighting are drop shipped directly from the manufacturers. Shipping charges are based on the origin ZIP code from the manufacturer to the customer’s shipping address, as well as the dimensions of the packaging. Please note that a drop ship fee may apply for some manufacturers.
Inspect your purchase carefully and immediately upon receipt. If you receive your purchase freight damaged, you must file a claim with the shipping company. M&M Lighting does not take responsibility for items damaged in shipment.
Any item that is not a normal stocking item is considered a "special order". Any special ordered items are non-returnable and non-refundable.